Refund Policy

Returns, Refunds & Cancellations

Simply Engrave products are personalized and made to order. Because each piece is created specifically for the customer, personalized items are generally final sale once production has started, except where required by applicable law or where an item arrives damaged, defective, or materially different from what was ordered.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before production begins. Once engraving or production has started, changes or cancellations might not be possible.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or if we made an error with your order. Include your order number and clear photographs showing the issue. After review, we may provide an appropriate replacement, remake, or refund.

Personalization details

Customers are responsible for checking all submitted names, dates, initials, messages, spelling, image selections, crop instructions, and other personalization details before ordering. We are not responsible for errors that accurately reproduce information supplied by the customer.

Photo engraving is reproduced in monochrome. The engraved result can differ from a full-colour image shown on a phone or computer screen because of the source image, metal finish, lighting, engraving process, and natural production variations. These normal variations are not considered defects.

Approved returns

Please do not send an item back without contacting us first. If a return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.