Help & FAQ

Simply Engrave Help & FAQ

Questions about photos, personalization, shipping, or your order? Start here. If you still need help, use our store chat when available or contact us directly.

What kind of photo should I upload?

Choose a sharp, well-lit, close photo where the person or pet is large in the frame and important details are easy to see. Avoid blurry, very dark, heavily filtered, distant, or low-resolution photos. See our Photo & Personalization Guide for examples and tips.

Can I engrave a person, pet, or handwriting?

Yes. Clear portraits and pet photos work best. For handwriting, upload a straight-on, well-lit photo of the writing on plain paper with the full message visible.

How do I send my photo?

Upload it directly on the product page before adding the necklace to your cart. You do not need to send the photo separately after checkout.

How does Dog Tag personalization work?

For the Dog Tag, upload the photo for the front and add optional text for the back. The back text field accepts up to 30 characters. You can also use the Engraving details field for a name, date, initials, or placement request.

Will the engraving look exactly like my screen photo?

Photo engravings are reproduced in monochrome. The finished result can differ from a full-colour digital image because of lighting, contrast, cropping, placement, material, and the engraving process.

Can I change or cancel my personalization?

Contact us as soon as possible. We will make reasonable efforts to help, but once personalization or production has started, changes or cancellation might no longer be possible.

What if my personalized item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate resolution when applicable. See our Refund Policy for full details.

How does shipping work?

Personalized jewelry is made to order, so production time is separate from carrier transit time. Available shipping methods and final charges are shown at checkout. See our Shipping Policy for full details.

How can I ask a question before ordering?

Use the chat bubble on the store when it is available, or visit our Contact page. If you are unsure whether a photo will engrave well, send us your question before placing the order.