Helpful answers
Frequently asked questions
Everything you need to know before creating your personalized necklace.
What kind of photo works best?
Choose a bright, clear photo where the subject is in focus and not cropped. Original files usually produce the best engraving result.
Can you engrave people and pets?
Yes. We can prepare portraits of people, pets, couples, and meaningful objects for photo engraving.
Can I add words or a date?
Yes. Add a name, date, initials, or short message in the personalization field on the product page.
Will the engraving look exactly like my screen?
Engraving is a monochrome interpretation of a photo, so contrast and detail will differ from a color screen. We prepare the image to suit the metal surface.
Can personalized jewelry be returned?
Because personalized items are made specifically for you, change-of-mind returns may be limited. If your item arrives damaged or incorrect, contact us promptly so we can help.
How can I contact you about an order?
Use the contact page and include your order number. We will reply to the email address provided with your order.